TERMS AND CONDITIONS
In using LRS Dog Services, clients understand and agree to adhere to the following terms and conditions.
Before any service takes place, the client will be asked to sign forms, indicating that they understand and agree to the terms and conditions.
Failure to comply with the following terms and conditions will result in the termination of the contract between the client, and LRS Dog Services.
1. RELATIONSHIP & RESPONSIBILITIES
1.1: It is expressly understood that the Owner retains the services of the Walker as an independent contractor and not as an employee.
1.2: The Walker agrees to perform services in an attentive, reliable and caring manner, and the Owner agrees to provide all necessary information to assist in this performance.
2.3: The Walker agrees to notify the Owner of any occurrence pertaining to the dog(s) which may be relevant to the care and well-being of the dog(s).
2.4. The Owner is responsible for disclosing any information that could be harmful to the health and welfare of other animals or people, in the form of aggression or diseases.
2.5: The Walker shall not be obliged to perform any other duties except those specified in this contract, unless otherwise arranged.
2.6: The Owner agrees to provide keys / arrange for keys to be available for the Walker to gain access.
2.7: The Owner agrees that this signed contract is valid approval to accept bookings and enter the premises without any additional signed contracts or written authorization.
2.8: The Walker agrees to keep safe and confidential all keys, access codes, and personal information of the Owner, and to return the key(s) at the end of the contract period, or immediately upon request.
2.9: The Walker agrees to give as much notice as possible for a personal cancellation. The Owner will receive a full refund in this instant.
2. DURATION OF THE CONTRACT
2.1: This service contract shall come into effect on ..................................................................
2.2: Where this service is a regular arrangement over a period of time (more than five appointments per month), both parties agree to a two week notice of termination of the agreement.
2.3: Should any dog become aggressive or dangerous, the Walker may terminate this service contract with immediate effect.
2.4: Any wrongful or misleading information in the 'Client Information', 'Dog Profile' or any 'Additional Dog' forms may constitute a breach of terms of this service contract and be grounds for instant termination thereof.
2.5: Termination under the circumstances described in 2.3 or 2.4 above shall not entitle the Owner to any refunds nor relief of any outstanding payments due.
3. PAYMENTS, CANCELLATIONS & REFUNDS
3.1: The Owner agrees to pay for services in a timely manner, with either cash or bank transfer to the account details provided.
3.2: When making a bulk booking for any service (more than one per week), the Owner agrees to pay for the full week's bookings on the first day that the Walker attends.
3.3: All cancellations must be made at least 24 hours before the confirmed appointment to ensure a full refund. Failure to give this notice may result in services being charged at the full rate.
3.4: The Walker will send weekly booking conformation, including amount payable. If the Owner would also like weekly invoices via email, please indicate this on your forms.
4. LIABILITY & INDEMNIFICATION
4.1: The Walker accepts no liability for any breach of security, loss of, or damage to the Owner's property if any other person has access to the property during the term of this service agreement.
4.2: The Walker shall not be liable for any mishap of any nature which may befall a dog or be caused by a dog who has unsupervised access to the outdoors at home.
4.3: The Owner shall be liable for all medical expenses and damages caused by their dog(s) whilst in the Walker's care.
4.4: The Walker is released from all liability related to transporting dog(s) to and from a veterinary practice, the medical treatment of the dog(s), and the expense thereof.
4.5: The Owner agrees to waive and release the Walker and LRS DOG SERVICES from any liabilities of any nature from the actions of the Owner, their dog(s), or anyone who holds a key to the Owner's property; except those arising from negligence or wilful misconduct on the part of the Walker.
5.1: In the event of an emergency, the Walker agrees to contact the Owner on the contact number(s) provided, to confirm the Owner's choice of action.
5.2: If the Owner cannot be contacted, the Walker agrees to contact the Owner's emergency contact(s) as listed on the 'Client Information' form.
5.3: If a decision maker cannot be contacted, the Owner agrees to authorize the Walker to transport the dog(s) to the listed veterinary practice, or an alternative if necessary and authorize any emergency treatment as recommended by a veterinarian, excluding euthanasia.
6. INCLEMENT WEATHER
6.1: If it is no longer safe for the Walker or the dog(s) to walk due to adverse weather conditions or snow and ice, the Walker reserves the right to cancel all services. The Owner will receive a full refund in this instant.
6.2: The Walker may not offer any walks over 30 minutes in temperatures above 23°C.
6.3: If the temperature reaches 25°C, no walks will be offered at all. This service will instead be replaced with a home visit.
6.4: Obese dogs or Brachycephalic breeds (such as Pugs, Shih Tzus, Bulldogs, Cavalier King Charles Spaniels, or any other flat-faced breed) will under no circumstances be walked in temperatures exceeding 23°C.
7. DOG WALKING
7.1: The Owner agrees to not feed their dog(s) within the hour before the scheduled appointment. This will minimise the risk of bloat.
7.2: The Owner will provide suitable harnesses and collars, with an ID tag as approved by the Walker, as well as coats or muzzles if required.
7.3: The Walker reserves the right to walk other compatible dogs at the same time, but agrees to limit the number of client dogs to 4 per walk.
7.4: The Walker will supply and be equipped with waste bags and will duly remove and dispose of the dog(s) faeces from all public places.
7.5: The Walker agrees to always keep dogs under proper control in line with the Dangerous Dogs Act (1991) and The Dogs Act (1871).
7.6: The Walker undertakes to make themselves aware of and comply with all current laws and bylaws relating to dogs.
7.7: The Walker agrees to ensure that dogs are adequately secured / contained within vehicles to ensure safe transportation.
8. DOG TRAINING
8.1: Lucy Screen of LRS DOG SERVICES is listed and advertised as a Trainer, NOT a Behaviourist. If your dog(s) require a Behaviourist for more serious behavioural or aggression issues, one will be recommended in the Trainer's place.
8.2: The Trainer or LRS DOG SERVICES will not be held responsible for any aggressive behaviour your dog(s) display.
8.3: The Trainer reserves the right to discontinue training sessions, should they feel the dog is aggressive, and may become dangerous.
8.4: The Owner agrees to list all behavioural and aggression concerns, for the Trainer to properly evaluate and plan sessions.
8.5: The Owner will provide suitable leads, harnesses and collars, with an ID tag as approved by the Trainer, as well as coats or muzzles if required.
8.6: The Trainer will supply and be equipped with waste bags and will duly remove and dispose of the dog(s) faeces from all public places, where applicable.
8.7: The Trainer agrees to always keep dogs under proper control in line with the Dangerous Dogs Act (1991) and The Dogs Act (1871).
8.8: The Trainer undertakes to make themselves aware or and comply with all current laws and bylaws relating to dogs.
8.9: The Trainer agrees to ensure that dogs are adequately secured / contained within vehicles to ensure safe transportation, where applicable.
"I hereby agree that I give consent for Lucy Screen or LRS DOG SERVICES to walk and/or train my dog(s) in accordance with my instructions, and that (where applicable) I have entrusted her with a key to gain access to my property, to be used only as agreed. I attest that all the above information is true to the best of my knowledge and have read and agree to the terms and conditions listed above. I therefore willingly enter into this contract."
10. STATEMENT OF AGREEMENT
9.1: The Walker / Trainer agrees to hold valid insurance for all services provided.
9.2: LRS DOG SERVICES is insured by PETPLAN SANCTUARY for the following:
9.2.A: Care, Custody and Control of Animals
9.2.B: Custodial Responsibility
9.2.C: Loss or Theft of Keys
9.2.D: Public Liability
9.2.E: Professional Indemnity